Last August 21, I ran out of (Globe) prepaid credits. Because of this, I can no longer use WAP over GPRS. So I quickly reloaded my account. But up to this day, I still can't access my favorite wap sites. And I'm getting frustrated already. I've already called their customer service hotline but apparently there is no available technical person to talk to, the one who knows how to solve my problem.
Because of this, I am now seriously considering switching to another carrier, SMART. A lot of people told me that Smart is so much better in terms of services. I would have switched long ago but my main apprehension about Smart is that it has many subscribers (it's the biggest wireless network carrier in the Philippines with almost double the number of subscribers compared to Globe). But as it is I can no longer stand Globe's lack of customer service. Within this week I plan to buy me a new Smart SIM kit. I'm going to try it for maybe a month and see if I like it better than Globe. And by that I mean, better GPRS service. I don't have a very expensive phone, but despite this I still feel that my phone's features are wasted on Globe. Of course Smart is not the only alternative. I'm going to also try Sun Cellular one of these days. I think it's better to seriously try all the alternatives before switching completely from Globe. Loyalty is not rewarded when you're on prepaid so I might as well switch to the better carrier. Not much to lose, better service to gain.
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